Guides

Analytics and Performance

Understand your AI agent's performance with containment rate, reaction scores, and knowledge coverage metrics.

API Keys

Create and manage API keys to authenticate your widget and server-to-server calls.

Webhooks

Receive real-time event notifications from Basegent in your own backend systems.

REST API Reference

Complete reference for the Basegent REST API — authentication, endpoints, request and response formats.

Billing and Plans

Understand the Basegent plans, what each tier includes, and how to upgrade or manage your subscription.

Dashboard Overview

Understand every metric and shortcut on the Basegent main dashboard.

Embed the Chat Widget

Add the Basegent chat widget to your website so customers can ask questions directly.

Settings and Configuration

Configure your Basegent workspace — project name, escalation rules, agent persona, and notification preferences.

System Health

Understand the agent pipeline and what to do when your system shows a degraded status.

Team Management

Invite team members, assign roles, and manage access to your Basegent workspace.

Using the Query Playground

Test your AI agent, explore knowledge base citations, and rate responses in the Query playground.

Connecting Content Sources

Automatically sync content from external platforms into your Basegent knowledge base.

Getting Started with Basegent

Create your account, complete onboarding, and get your first AI-powered knowledge base running in minutes.

What is Basegent?

An introduction to Basegent — the AI-powered knowledge base and customer support platform.

Inbox — Managing Escalations

Claim, respond to, and resolve customer escalations that the AI couldn't handle.

Ingesting Content

Add URLs, raw text, and files to your Basegent knowledge base using the Ingest feature.

Managing the Wiki

Browse, search, create, edit, and delete wiki entries — the knowledge base that powers your AI agent.

The Review Queue

Approve or reject AI-proposed wiki updates before they go live.